Privacy Policy

Effective Date: 1 August 2026

1. Introduction

Welcome to HULDHAR, owned and operated by KRISHIDHAN AGRI BUSINESS PRIVATE LIMITED .

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you access or use our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information in accordance with this Policy and applicable laws.

2. Information We Collect

Depending on how you use the Platform, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery and Billing Address
• Date of Birth (where applicable)

Location Information

• GPS Location (only when you grant permission)
• Approximate location based on your device or IP address (where applicable)

Order & Transaction Information

• Order History
• Purchase Details
• Delivery Information
• Invoice Information
• Refund and Replacement History

Payment Information

Payments are processed through secure and authorized payment gateway providers. We do not store your complete debit card, credit card, CVV, UPI PIN, or net banking credentials on our servers.

Device & Technical Information

We may automatically collect:

• Device Information
• Device Identifier
• Browser Type
• Operating System
• IP Address
• App Version
• Network Information
• App Usage Data
• Cookies and Similar Technologies

KYC Information

Where applicable, including for Village Agents, Dark Store Partners, vendors, or other business partners, we may collect Know Your Customer (KYC) documents such as:

• Aadhaar Omitted
• PAN Card
• GST Registration
• Business Registration Documents
• Bank Account Details
• Other documents required under applicable laws or Company policies

3. How We Use Your Information

We use your information to:

• Process and confirm orders.
• Deliver products and services.
• Verify customer and partner accounts.
• Complete KYC verification where applicable.
• Process payments and refunds.
• Improve customer experience.
• Send order confirmations and delivery updates.
• Provide customer support.
• Detect, investigate, and prevent fraud or unauthorized activities.
• Improve Platform performance and user experience.
• Conduct analytics and service improvements.
• Communicate important notices and promotional offers (where permitted).
• Comply with applicable legal, regulatory, tax, and compliance requirements.

4. Information Sharing

We may share your information only where necessary and for legitimate business purposes with:

• Dark Store Partners
• Village Agents (only where required for order fulfillment or customer support)
• Delivery Partners
• Logistics Providers
• Payment Gateway Providers
• Technology and Cloud Service Providers
• Customer Support Service Providers
• Government Authorities, Regulatory Bodies, or Law Enforcement Agencies where legally required
• Professional advisors, auditors, and legal consultants where necessary

We do not sell, rent, or trade customers' personal information to third parties for their independent marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Although we follow industry-standard security practices, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

6. Cookies

Our website and mobile applications use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Maintain secure login sessions.
• Analyze Platform usage.
• Enhance customer experience.
• Improve Platform performance.

You may disable cookies through your browser settings; however, certain features of the Platform may not function correctly.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Complete transactions.
• Process refunds and replacements.
• Resolve disputes.
• Prevent fraud.
• Comply with legal, tax, accounting, and regulatory obligations.

After the applicable retention period, your information will be securely deleted or anonymized, unless retention is required by law.

8. User Rights

Subject to applicable law, you may request to:

• Update or correct your personal information.
• Access the personal information we maintain about you.
• Delete your account (subject to legal and regulatory requirements).
• Withdraw your consent where processing is based on consent.
• Opt out of promotional communications.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Services

The Platform may integrate with or contain links to third-party services, including payment gateways, logistics providers, or other service providers.

These third parties operate under their own privacy policies. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Platform is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The updated Privacy Policy will become effective upon publication on the Platform. Continued use of the Platform after such publication constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, please contact us:

13. Grievance Officer

In accordance with applicable Indian laws, users may contact our Grievance Officer for concerns relating to privacy or personal data.