Return, Replacement & Refund Policy

Effective Date: 1 August 2026

This Return, Replacement & Refund Policy applies to all purchases made through HULDHAR ("Platform"), owned and operated by KRISHIDHAN AGRI BUSINESS PRIVATE LIMITED . By placing an order on the Platform, you agree to the terms of this Policy.

1. Eligible Returns

A product may be eligible for return, replacement, or refund under the following circumstances:

• Wrong product delivered.
• Damaged product received during transit.
• Expired product delivered.
• Product has a manufacturing defect.
• Quantity received does not match the quantity ordered.
• If return is approved return process will be completed within 7-10 business days.

All requests are subject to verification by our customer support team.

2. Non-Returnable Products

Unless required under applicable law or due to an error on the part of the Company, the following products are not eligible for return, replacement, or refund:

• Opened or unsealed products.
• Used or partially consumed products.
• Products damaged due to improper handling or misuse by the customer.
• Perishable products.
• Customized, personalized, or made-to-order products.

3. Return Window

• Customers must submit a return or replacement request within 7 (Seven) days from the date of delivery.
• Requests received after this period may not be accepted.

4. Verification Process

To process your request, you may be required to provide:

• Order number.
• Photographs or videos clearly showing the issue.
• Images of the product packaging, where applicable.

The Company reserves the right to inspect or verify the claim before approving a return, replacement, or refund.

5. Replacement

• If the claim is approved and replacement stock is available, the Company may replace the eligible product at no additional cost to the customer.
• If replacement is approved replacement process will be completed within 7-10 business days.

6. Refund Timeline

• Once a refund request has been approved, the refund will be credited to original mode of payment within 7 (Seven) Business Days.
• The time taken for the refund to reflect may vary depending on the payment provider or banking institution.

7. Right to Reject Requests

KRISHIDHAN AGRI BUSINESS PRIVATE LIMITED reserves the right to reject any return, replacement, or refund request if:

• The request falls outside the eligible return period.
• The product is not covered under this Policy.
• The claim is found to be false, misleading, or fraudulent.
• The product has been used, altered, or damaged after delivery for reasons not attributable to the Company.

8. Contact Us

For any return, replacement, or refund-related assistance, please contact: